Domain name Holder´s FAQ

It is important to differentiate between the relationship between the domain name holder and the registrar and the relationship between the domain name holder and a third party claiming the right to use a name registered as a domain name. Entities registering domain names are fully responsible for their right to said name.

Holders therefore accept in the Terms and Conditions that neither the registrar DNS-LU nor RESTENA Foundation in its function as manger of the toplevel domain .lu will arbitrate in conflicts resulting from the registration and use of a domain name. It is the responsibility of the disputing parties to either obtain a court ruling or to settle the conflict through an extrajudicial agreement. RESTENA’s role is limited to implementing any court or extrajudicial decision made against it, without RESTENA being obliged to check, on its own initiative, the definitive nature of such a decision or of the potential existence of contradictory decisions returned in other jurisdictions, whether they relate to the same dispute or not. So that RESTENA may act upon the decision, the first party to take the initiative should notify RESTENA of the decision by way of a letter sent by registered post.

As registry RESTENA may, however, assist any claimant who feels that his rights have been infringed by a domain by filing a formal Dispute entry. In addition, our whois service can be used to find out who the holder of the domain is and thus who is to be contacted in case of an infringement of rights or in case of technical problems caused by the domain.