Domain name Holder´s FAQ
- General information
- Registering a domain name
- The migration of domain names registered with DNS-LU to the online platform my.lu
- IDN domain names
- Invoicing and payment
- Chargeable operations and fees
- To whom is the invoice sent and what information is included on the invoice?
- How can I find out who is registered as the billing contact?
- Who must pay the invoice?
- How can payment be made?
- What credit cards can I pay with?
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How do I find out if there are any outstanding invoices for domain names?
For domain names registered and managed through the online platform my.lu, only the manager can see whether there are any payments outstanding for a domain name. the manager receicves an information email sixty and thirty days prior to the renewal date. Morever an indication of an outstanding payment is the imminent end to a subscription. Only once payment has been made is an invoice cleared.
If the domain name is managed using the DNS-LU classic procedure, the billing contact is sent a first reminder for any unpaid invoices. In addition, the administrative and technical contacts receive an email once DNS-LU has sent the second reminder (domain name deactivation date).
If your domain name is managed through a registrar other than DNS-LU, you should contact your usual registrar directly to find out how it communicates with its customers about billing issues.
- Payment deadlines
- What happens if payment is not made?
- The billing contact or manager does not pay
- The billing address is incorrect
- Domain name management and data maintenance
- Renewal
- Change your registrar
- Change of registrant (holder)
- Problems and solutions
- Domain names' disputes
- Other questions and comments
