Domain name Holder´s FAQ
- General information
- Registering a domain name
- The migration of domain names registered with DNS-LU to the online platform my.lu
- IDN domain names
- Invoicing and payment
- Domain name management and data maintenance
- Renewal
- Change your registrar
- Change of registrant (holder)
- Problems and solutions
- Problems using the online platform my.lu
- I cannot access or modify the domain name or update the contact details
- I cannot activate the domain name
- The domain name is registered but does not work
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Email addresses and/or websites do not work
N.B.: the list below is given for information purposes only and DNS-LU does not provide any support in the event of a problem unless it is directly linked to operation of its own systems.
If email addresses or websites connected with the .lu domain name are not working, there may be several reasons. These reasons may include (non-exhaustive list):
- expired domain name
- incorrect server names or name servers offline
- domain name reserved due to incorrect technical information being supplied at the time of registration
If the domain name is managed by DNS-LU and as DNS-LU is not the host, the problem may be administrative (expired domain, registration problem, etc.). You should contact your service provider or the technical contact for the domain name.
If domain names are managed through a registrar other than DNS-LU, you should contact your usual registrar directly.
See sectionsConfiguring a domain name
Renewing a domain name
- A management transfer request is unsuccessful
- A trade request is unsuccessful
- The appointed contact does not pay or no longer exists
- What should I do if the “wrong” domain name is registered?
- Domain names' disputes
- Other questions and comments
Quick-Links
- Domain online management
- List of registrars
- Classic Registration
- Domain name holder dispute
- Whois
- Domain name policy
- Check Nameserver
- Change registrar
- News
Job vacancies
We have an immediate opening for a permanent full-time Senior Systems and Development Engineer (m/f)
Full job description (PDF)
